E-Forms installation for Hilton brand hotels System 21 Users

Uninstallation and Troubleshooting

If any concern arises reguarding the printing of forms, an easy way to tell if the problem is related to electronic forms is to first follow the steps below to remove the electronic forms report files and then to return to the use of the original printer driver in System 21.

When using the generic "emergency" pre-printed forms provided in case of any trouble with electronic forms (e.g. when a printer is replaced and the service person does not move the eforms chip into the replacement printer) ensure that the hotel name, etc.. will be printed by checking the box "Print Hotel Address, Phone and Fax on receipts" in the "Database Maintenance" screen.

Automated Removal

When electronic forms are installed on the server, the original report file will be backed up in a folder called "Backup" under the "Reports" folder on the server and an icon labeled "Remove E-Forms.bat" will be placed on the desktop of the workstation where the installation was initiated. All you need to do to remove the electronic forms from the server is to double click on that icon.

Manual Removal

To remove electronic forms manually,

• click on Start / Programs / Windows NT Explorer.
• In the left panel, scroll down and click on the plus sign in front of Network Neighborhood.
  
  Wait for a moment to give that time to expand, and then look for an entry that ends in the word "SERVER". The first part of the name will probably be the initials of your property.
• Click on the plus sign in front of the server entry
  
  and look for a "Reports" folder in the list that expands under that.
• Click on the plus sign in front of Reports
  
  and look for the "Backup" folder in that list.
• Click on Backup to open this folder.
  
• In the right hand panel you will see the original report files (and the restore.bat automated removal script; you can double click it to do the automated removal at this point from any workstation).
  
• Click on the first report file and while holding down the shift key, click on the last report file. All the report files will now be highlighted.
• Select Edit / Copy.
• In the left hand panel again, click on the Report folder to open it.
• Select Edit / Paste. You will be asked to confirm the over-writing of each of the report files. Compare the dates and verify that the newer file is being replaced by an older file.
  

Continue with Step B) re-configure System 21 at the workstations to use the standard printer driver.

Re-installation

When you are ready to return to electronic forms, simply repeat the e-forms installation steps.