E-Forms installation for Hilton brand hotels System 21 Users

Install an updated e-Forms capable printer driver.

It may be easier to use a printout to complete this part of the installation. When you have finished continue with the next step: Install the e-Forms fonts.

1. Click on Start / Settings / Printers or Start / Printers and Faxes. If the EFPlus.com HPLJ4n printer is already listed, proceed to the next step: "Install the e-Forms fonts."

   If you have our CD, continue on this page with step 2 below.

   The printer driver that would be installed from the CD is simply a renamed version of the HP LJ 4 Series PCL 5e Driver version 4.3.2.38 available from HP at:
   ftp://ftp.hp.com/pub/softlib/software1/lj194/lj-6427-1/lj194en.exe Unfortunatly, Microsoft also provides a version of the HP Laserjet 4 driver, with exactly the same name, and the MS version does NOT support e-Forms. The MS version is supplied with Windows so you must NOT use the manufacturers list in the add printer wizard. You will need to click the Have Disk... button and select the correct driver files from another source.

   This correct HP driver should also be available from your workstations on the X drive. At: X:\drivers\printer\hplaserjet4.

   However, we recommend that you use our renamed version of the HP driver, since the name leaves no question as to which driver is installed. Also, Windows XP apparently has a bug (found by Dave DiPietro) that causes it to not actually install a new driver when one of the same name was previously installed, even if the previous version was deleted. Our "version" of the driver is available on the CD or from our web site at

   http://www.efplus.com/images/hplj4n.exe
   ftp://www.efplus.com/pub/hplj4n.exe

   If you don't have the CD, download and run the file from that site, change the Unzip to folder line to C:\drivers\efplj4n before pressing the Unzip button
   

   After the files are expanded, continue with the installation instructions below, but enter C:\drivers\efplj4n rather than selecting the CD-ROM drive after pressing the Have disk button and if you downloaded it directly from HP, DO change the printers name from LaserJet 4 to EFPlus.com HPLJ4n in the Printer name field later in the installation.
    

2. Double click the "Add new printer icon". In Windows XP click on "Add a printer" and then click Next>
   
3. Make sure that My Computer (or Local printer attached to this computer if you are in Windows XP) is an option and that it is selected. If it is greyed out, you will need to Start / Shutdown / Close all programs... and then log on as a supervisor and start over.
   
   Note: if you are using Windows XP, you will also see an option to "Automatically detect and install my Plug and Play printer". That option MUST be unchecked before proceeding.
   
   Once you have My Computer selected, click Next>
   
4. Click on LPT1 (or for a network connected printer, select the IP address of the printer) and then click Next>
   
   Note: If you are setting up a workstation that does not have a printer attached, and is not printing to a network attached printer, but will print to a printer that is attached to another workstation, you will need to re-direct LPT1 to the shared printer by clicking on Start / Programs /  Command prompt(or in Windows XP click on Start / Programs / Accessories / Command prompt) and entering the command:
    
   NET USE LPT1 \\<hotelcode>ws<workstation number>\<share name>
    
   where <hotelcode> is your inncode, <workstation number> is the number of the workstation that DOES have a printer attached and <share name> is the name under which the printer is shared from the other workstation. Please call 1-888-337-2776 and select technical support from the menu for assistance with this setup
    
   
    
5. Click on the Have Disk button. Do NOT select HP from the manufacturers list and LaserJet 4 from the printers list: This will install the Microsoft version of the HP LaserJet 4 driver which does not support electronic forms.
   
    
6. If you know the drive letter on the workstation you are configuring, enter it under Copy manufacturer's files from: followed by a colon (:) and then press Ok and continue to the next step. In most cases, the CD-ROM drive will be E:
   
   If you do not know the drive letter,
   • click on Browse… Note: You may need to clear a warning message about your drive not being accessible: This is normal, just click on Cancel if you see this message
   • You will see the Locate file dialog.  Pull down the Look in list and select Desktop
   • Double click on My Computer. The CD drive is the first drive which has a small picture of a CD in front of a box ( ) on the left.
   • Double click on the CD drive. You should now see an hp4.inf or other .inf file.
     
     Note: If you don't have a CD and you downloaded the driver from the link at the start of this page, you may need to browse to C:\drivers\efplj4n. If you don't have the CD and you didn't download the driver, try browsing to X:\drivers\printer\hplaserjet4
      
   • Click on the Open button you will now have the correct entry in the Copy manufacturers files from: pull down.
      

   
   
   Press Ok to continue.
    

7. Verify that EFPlus.com HPLJ4n appears in the list of printers, then click on Next>,
   
   Note: Windows XP will make a fuss about the driver not being "digitally signed." Please rest assured that this driver has been approved by System 21 for use on XP systems and it does work just fine.
    
   
    
8. If you are upgrading or re-installing e-Forms support, you may see a dialog like this: Always select Replace existing driver and then click Next>
   
    
9. Next, you will be asked to confirm the printer name. DO NOT CHANGE THE NAME! Leave the default printer question at No and click Next>
   
    
10. If other workstations will need to print to this printer, or if you wish to be able to update your e-forms via email automatically, be sure to select Shared and give it a name. If you do share the printer, change the Share Name from "EFPlus.c" to the Model ID of the printer installed (see the table below) so that future email updates can be automated from the CD.
    

    Printer	Model ID
    IBM Network Printer 12 or 4312	NP12
    IBM Infoprint 21 or 4322	IP21
    all Hewlett Packard Laserjets	LJxxxx e.g. LJ4, LJ5, LJ4000, LJ4050, LJ4100
    (The HP LJ 6P, LJ2100 and 2200 do not support email updates and will need to have the E-Forms chip replaced)

    You do not need to select any operating systems from the list. Click on Next>
    
     

11. If the printer is available, connected, turned on and ready to print, click on Finish
    
     
12. After the test page is printed, click on Yes to complete the process. Contact us if you encounter problems.
    
     

Next: Install the e-Forms fonts.