e-Forms installation for Hilton brand hotels System 21 Users

For users selecting E-Forms with the Registration/Key Packet.

The files refered to in this step are for System 21 version 02.09 ONLY! From the System 21 frontdesk program Help menu, select About System 21... and look in the lower left area for the "Application Version" If you have a different version of System 21 do not use this document.

If your property did not order the Registration Key Packet, click here

It may be easier to use a printout to complete the installation.

Backup the existing report format files and copy new e-Forms enabled report files onto the server.

After all the workstations are ready, the final step is to upgrade the report layout files on the server to enable e-Forms. An automated install script is available on the CD or you may complete this section manually if you wish.

Automatic installation

The automated install script is on the CD and in most cases, you can start the automatic installation by clicking here and then tell the system to run the program from its current location.

It can also be started by clicking on Start \ Run \ Browse, then pull down the look in list and click on the drive with the CD drive icon (). In the files area, click on the inkey289 or inkey289.bat program and click Open, then Ok. The script will search the network for the server, verify that it holds the reports files, save the original reports in a folder called Backup under the Reports folder, and copy the new reports onto the server.

Manual installation steps:

1. From any workstation, click on Start > Programs > Windows NT Explorer. In Windows XP, click on Start > All Programs > Accessories > Windows Explorer.
2. In the left panel, scroll down and click on the plus sign in front of Network Neighborhood. In Windows XP click on the plus signs in front of My Network Places, then Entire Network, then Microsoft Windows Networking, then your hotel inn code.
   
   Wait for a moment to give that time to expand, and then look for an entry that ends in the word "SERVER". The first part of the name will probably be the initials of your property.
3. Click on the plus sign in front of the server entry
   
   and look for a "Reports" folder in the list that expands under that.
4. Click on Reports to open that folder
   
5. Select File / New / Folder and when the words New Folder appear highlighted by the cursor, type in Backup and press Enter.
6. In the right window find the files folioexp.rpt, foliodet.rpt, netstmt.rpt, detstmt.rpt and folioreg.rpt. Click on one of these files and then hold down the Ctrl (control) key and click on the others. When these files are selected, release the Ctrl key and select Edit / Copy from the menu.
7. Click on the plus sign next to the Reports folder in the left window. You should see the Backup folder under the Reports folder. Click on the Backup folder to open it in the right window.
   
8. Select Edit / Paste from the menu. The files folioexp.rpt, foliodet.rpt, netstmt.rpt, detstmt.rpt and folioreg.rpt. should appear in the right window, by themselves. If you are asked if you want to overwrite files that already exist, the backup has been done previously and should not be done again. Answer No each time.
   

   At this point, the original files from System 21 are duplicated in the Reports \ Backup directory. If there are any problems, they can be restored and normal operation should resume.

9. Scroll up in the left window until you see the drive letter of your CDROM drive. Click on it to view the files on the EFPlus CD. If your CD is missing or old, please stop using these instructions and download the latest files from our web server at
   http://www.efplus.com/sendhifilen.asp?version=cd294\rpt\
10. Click on the plus sign to the left of the drive letter then on the folder CD294 and look for a "rpt" folder in the list that expands under that.
11. Click on the plus sign to the left of the folder rpt and look for a "xregkey" folder in the list that expands under that.
12. Click on the folder "xregkey" to open that folder and display its files in the right window.
13. In the right window, click on the file folioexp.rpt and then hold down the Ctrl (control) key and click on foliodet.rpt, netstmt.rpt, detstmt.rpt and folioreg.rpt. When these files are selected, select Edit / Copy from the menu.
14. Scroll back down in the left window and click on the Reports folder listed under the server machine.
15. Select Edit / Paste from the menu. You should see a dialog box asking you if you are sure that you want to replace a file. You must answer Yes to enable e-Forms. Another dialog will immediatly appear asking the same question for each remaining file. You must answer Yes to enable e-Forms.

Troubleshooting

If the registration keypacket stock does not print correctly, check to see if the a period is shown to the right of the text "PAGE 1" just under the conformation block.

CONFIRMATION NUMBER: ####
AUTO MAKE:_______________
LICENSE#: ______________
##/##/##       PAGE   1  .  A

If the "." is not present, either the RPT file was not correctly updated  (in which case repeating the installation may fix the problem) or the "Print pre-reg and check out forms using VB" option is enabled in Start / Programs / System 21 / Database Maintenance / Hotel Defaults / Reciept Printing. See: Configure System 21 to use the new printer for more information.

If the "." is present, and the eform image is not correct, the workstation or the chip is not functioning correctly. Review the chip installation and the first three CD installation steps:

1. Install an updated e-Forms capable printer driver.
2. Install the e-Forms fonts.
3. Configure System 21 to use the new printer

Advanced troubleshooting